Members Only Pages

Q: I'm typing in my username and password, I still can't get logged in.
A: Make sure you are using your entire email address, including the @ symbol and the ".com" or ".net" at the end.

Q: It says my password is incorrect, but I know that it's correct.
A: Make sure you have your "Caps Lock" key off. Passwords are case-sensitive. If you are still having trouble, we can send you your password.

Q: The program says I don't have cookies turned on, but I do.
A: Your computer may be storing a cookie from a previous login. Search for your Cookies folder, delete any vgm.com cookies, close all browsers and re-open them to start again.

Q: How do I turn on the cookies?
A: This depends on the browser version you have on your computer. If you are using Internet Explorer, you would click on Tools and then on Options at the top menu bar. Then you would see either a "Security" or a "Privacy" tab, which will direct you to override cookie handling for this site. If you are using Netscape Navigator, click on Edit and Preferences at the top menu bar. Click "Advanced" in the Category window, and look for Cookies properties. After changing your settings, close all your browsers and open them to start again.

Q: I tried to login, but it keeps bringing me back to the log-in page.
A: Try clicking on one of the member pages. You may already have access, but due to the circumstances, may have "lost" your destination page.

Q: I've tried everything here, but I'm getting a different error message, or no error messages. Where can I get more help?
A: Contact VGM Member Services at 800-642-6065 for further assistance.